How to register for scooter hire at Liberation Station

Step 1: Fill in the registration form

Go to the Shopmobility Jersey registration and enter:

• your full name
• your email address
• your mobile number (optional), starting with the country code and without spaces, for example 447700900000
• your existing membership number (optional). If you already have a Shopmobility Jersey membership card, enter the number on it so we can link your new account to your existing membership.

Then choose your package (M member or Q member), tick the box to agree to our terms and conditions and confirm you've read our privacy policy, and select Sign up.

Step 2: Verify your email and create a password

We'll email you a link. Select it to confirm your email address and set your password.

Step 3: Complete your insurance paperwork

Once your email is verified, complete your insurance paperwork so our staff can review your account.

Step 4: Complete your training session

Everyone who registers takes a short training session. It covers how to book, unlock and use your scooter safely.

Step 5: Wait for your account to be approved

Our staff review your account and check your membership number. You can make your first booking once you're approved.

Step 6: Book your scooter

Sign in at any time and select Book to reserve a scooter. You can see and manage your reservations under My bookings.

• Collect from: 06:00
• Return by: 21:00
• Where: Liberation Station, St Helier

Do I need a smartphone?

Bookings are made on your mobile phone. Alternatively, you can download the form and bring it to Shopmobility at Sand Street car park, lower ground floor, or by ringing Shopmobility on 01534 739672 and having the person on duty fill it in.

What should users do if their verification email does not arrive?

If the verification email doesn't arrive, they can ring 01534 736797 

What does the paperwork involve, and is it completed online or in person?

The paperwork is the booking form and can be completed online, or downloaded and printed to be delivered to Sand Street, lower ground floor, or by ringing Shopmobility on 01534 739672 and the person on duty filling it in. It needs signing, so if they are unable to get to Sand Street car park but can get the bus and a scooter, they must first come to us to sign.

Does training take place before or after the insurance paperwork and approval?

Once a booking form is completed after registering. We ensure that the person is trained. We will show them how to operate the scooter unless they put on the form that they have similar equipment at home. After training, they will be approved.

How long does approval usually take, and how are users notified?

The first approval is the day of the notification, but if urgent, then a call to 01534 739672 will trigger it.

Can I still collect a scooter from Sand Street?

Yes, Sand Street will continue as normal. We have 12 reserved parking spaces for those with cars. This trial is for those who go into Town by bus. Some current members may use Sand St some days and the bus others.

Is the scooter safe to use on my own?

Yes. Our scooters use smart technology to help manage bookings, monitor use and keep you safe, while still letting you get about independently. The training session makes sure you're comfortable before you set off.

How is the session booked, where does it take place, and how long does it last?

A session is available any time between 6 am and 9 pm, 7 days a week. The scooter will be immobilised at 9.05 pm.

Is this a permanent service?

Liberation Station is the home of a trial, which will be reviewed in the new year. If it's successful, it could be extended to other locations around the island.

Who is behind the scheme?

The trial is led by Shopmobility Jersey in partnership with LibertyBus, IoT CI and Electric Mobility, with support from the Government of Jersey.